A Case Study in DevOps Continuous Improvement

I recently saw a paradox that boggled my mind, but that is very true in my experience.

We Manage to Revenues at the Expense of Everything Else

Take a moment and let the next three sentences sink in.

It’s a fact that the basic tenets of lean management are about maximizing customer value and eliminating waste in the process.

2. Jacob Stoller, author of “The Lean CEO: Leading the Way to World-Class Excellence”, said the following:

3. “The basic tenets of Lean challenge many of the aspects of traditional management theory and calls for a mindset that is foreign to most executives.”

This is the key opportunity for all modern and aspiring leaders.

Eliminate Toil

Lean management is the reason the Japanese crushed U.S. manufacturing industries over the past 75 years, and it is foundational to the DevOps revolution that is sweeping enterprises today.

At PNC, I was privileged to lead teams that reduced the lead time to deliver new development and test servers by 99%. In the past, development teams would wait months for resources…